Dispute Resolution Process
It is the goal of all parties involved in New Jersey’s Clean Energy Program (NJCEP) to conduct business in a professional manner, without giving rise to any complaints or disputes. However, it is reasonable to expect that as in any other business, disputes may arise.
Step 1: Submit a Complaint
If you have participated in the SREC Registration Program, Transition Incentive Program, or Successor Solar Incentive Program and you have a complaint about your solar contractor or the owner of your solar system, please use the complaint form below:
If you have a complaint regarding the interconnection of your solar project, please use the complaint form below:
Step 2: Appeals Process
If attempts to resolve the original issue or complaint at the Program Manager level are unsuccessful, an appeal may be presented to the Program Administrator for further review. The appeal must be submitted within 45 days of the Program Manager's determination regarding the subject of the appeal or dispute. Please provide a copy of the NJCEP letter together with any additional supporting documentation from which you are appealing, including a detailed description of the issue, why you think your appeal should be granted, etc. The Program Administrator will review the appeal and will respond promptly. The Program Administrator typically acknowledges appeals within 5 business days of their submission. If you have not received an acknowledgment by then, you should contact the Program Administrator atissues@njcleaneneryg.com.
Step 3: File a Petition
If all attempts to resolve an issue have been exhausted, pursuant to N.J.A.C. 14:1-1, you may request for a formal hearing with the NJ Board of Public Utilities.
Contractor Remediation Procedures (CRP)
The Contractor Remediation Procedures (CRP) establish how the New Jersey Clean Energy Program (NJCEP) addresses contractor performance and compliance issues, including potential corrective actions, suspension, or removal from program participation.
The official CRP Board Order is provided below for reference:
Contractor Remediation Procedures (PDF)A separate List of Suspended or Debarred Contractors is provided below and reflects contractors who are not eligible to participate in NJCEP programs during the period of suspension or debarment:
List of Suspended or Debarred Contractors (PDF)Customers are encouraged to review this information when selecting a contractor.